The final week ended with a saturation coverage model with numerous team members from both itSynergy and gloStream spending days onsite with the practice from 6am at the surgery center until 9pm or later preparing for the next day. It was a long hard week, and capped off months of hard work.

In the end, however, it was all worth it - the launch was a huge success, and there is now another medical practice in Arizona running their business using gloStream's EMR and Practice Management systems.

Thanks to all involved, and to everyone else out there - we're ready for our next one - give us a call!

Five Essential Elements of Business Recovery
The article re-printed courtesy of IBM ForwardView eMagazine
www.ibm.com/expressadvantage/forwardview

In the current business environment, the old adage "time is money" applies now more than ever. So what happens when everyday operations are disrupted? According to the U.S. Labor Department, more than 40 percent of all companies that experience a disaster never reopen - and more than 25 percent of those that do reopen after a disaster occurs will close down for good within two years. But even if your company doesn't go through a major disaster, chances are high that it will experience the negative consequences of unplanned outages that make business as usual impossible.

The problem is amplified in challenging economic times, says Warren Sirota, a segment executive with IBM Business Continuity and Resiliency Services. "If the business is already suffering from lower revenue because of the economy and a significant outage occurs, the impact can be much more dramatic than during good times," he says.

Read more

Top Seven Tips for Reducing Workplace Negativity
By Marlene Chism
used with permission

Negativity is the number one productivity problem in the workplace. Signs of negativity include backstabbing, gossiping, power struggles and lack of teamwork. The end result is absenteeism, low morale and turnover. Here are seven tips for improving workplace relationships and reducing negativity.

1. Facilitate Regular Staff Meetings
When done properly, regular meetings provide a forum for listening, problem-solving and honoring peak performance. Meeting mistakes include lecturing instead of engaging the team, inconsistent meeting times, no agenda, and no fun.

2. Institute a DRAMA-Free Workplace
Make relationships a priority and support the relationships with a standard operating procedure and employee manual. Review at least once a year and let the rules be the "bad guy" when it comes to discipline.

Read more

Want to make sure your friends and associates are all up to date with the latest happenings in your life? Do you tweet? Want to post daily happenings in your life to your Facebook page?

During regular reviews of customer trends, we have noticed an unusually large amount of time being spent at customer sites lately cleaning out viruses and malware. We decided to do a little research, and have found in MANY cases that this malware is being introduced into customer networks through usage of social networking sites at the office.

Many assume that just because a site is large and well known (such as Facebook or Twitter) that it is a safe place to spend your time on the Internet. Not so. REGARDLESS of where your Internet travels take you, you ALWAYS need to remain vigilant about protecting your PC and not downloading or installing any software.

Company owners generally don't like paying for our time to remove viruses and malware, and it isn't a service we enjoy providing - we do it out of necessity. Restricting your use of the office computer to office focused tasks will help to greatly reduce the risk you are exposing your company's technology too.

Don't worry - your friends can wait until after 5 to hear about your daily adventures!

March 2010
In this issue

 □  Welcome
 □  Business Recovery
 □  Workplace Negativity
 □  Engineering Corner
 □  Referral Program
 □  You're in Sales

itSynergy Referral Program

Can we buy you dinner and send you to the movies? How about make a donation to your favorite charity in your name? Earn rewards for referring new customers to itSynergy. For more details, please visit here.

You're In Sales No Matter What Your Title
by Debra J. Schmidt
Used with permission

If I ask you right now whether or not you are in sales, chances are you would say, "No, I'm in accounts payable or customer service or marketing." You might even say, "I'm the CEO."

No matter what your job is, you are in sales. Every time you interact with a customer, you are selling your professional credibility, the company's products or services, and the company's image. So, even if you don't work in the sales department, read on.

When a customer has a bad experience in shipping, in accounting, in technical support or any other department in your company, you can bet that negative word-of-mouth will follow. That word of mouth reduces sales in the same way that customer testimonials increase referrals and sales. You are selling all the time, so it's important for you to recognize what your customers want from you.

Read more

Quote of the month

Sandwich every bit of criticism between two thick layers of praise.

- Thomas Edison

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Suite 130
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Telephone: 602.297.2400
Fax: 602.297.8703
Email: info@itsynergy.com
www.itsynergy.com